So the learning for me: never never never fly Ryanair!

alicante – brussels

Sorry to mail to this address but the European court mention that any e-seller must have at least a direct contact possibility
or by phone or at least by email address.

Flying with Ryanair for many years (at least 10 flights) me and my family were very surprised of our misadventure today.

My wife booked a flight with our baby 8 months as usual on your site and paid with visa.
Before booking we called to Ryanair Alicante where we mentioned that my wife was pregnant for 30 weeks and we had read
that we needed a paper from a doctor who would allow her to fly (this was confirmed by your staff that this paper would been asked if more than
28 weeks pregnant)

Since my wife has no problems with her pregnancy (she flew 4 months ago with Ryanair also) we went to the doctor and he gave her a paper
for the flight.

I’m working as a DJ so i stayed up the whole night to bring her to the airport and we arrived at 5 am,
i went with my wife to the booking desk and there were 2 lines one with a woman and one with a man.

The man at the desk was very helpful, we told him about my wife’s pregnancy he looked to the doctor’s note and the book of her pregnancy,
told everything was alright and he gave the ticket for the babycar and the luggage went down to the plane

I had to drive back to my home (1 hr drive +- 80 km), kissed my wife goodbye and left her knowing she was in good hands

At 6h05 i came exhausted at home, i cut my phone and went to sleep
around 8h15 am i was waked up with the bell and to my big surprise my wife was with the baby at our doorstep telling me that the lady
at the latest moment refused to get her on the plane.

She told me that everything went ok, the man from the desk told the woman he had checked the doctor’s notice and that everything was ok,
she asked for the doctor’s notice at my wife, without looking to it she put it with other paperwork,
my wife told her she would needed that back to her next flight back from Belgium one week later.
A bit stressed she took it out and read it in a few second to acclaim the paper wasn’t ok enough for her and that she couldn’t fly?????

My wife had to wait until 7h30 for the desk going open and there she could only hear that she can’t fly pregnant at 30-31 weeks
with Ryanair even with a doctors paper (on the doctors paper was written that my wife had a perfect pregnancy, her last examination
dated 2 weeks before and the doctor signed the paper on 30.10 that her health and pregnancy were perfect.
In Spain with the regular health care a pregnant woman is examined only once a month and only if there’s a problem or heavy pain they examine again, the fact that the last examination was 2 weeks before and that the doctor signed the paper on 30.10 was the reason she pointed out to refuse the paper (THE DOCTOR HAD NO REASON TO DO ANOTHER EXAMINATION 2 WEEKS LATER BECAUSE THERE WERE NO PROBLEMS as mentioned on the paper)

My wife couldn’t contact me and exhausted from nerves and to less sleep she had to call a taxi (80€) to drive back home.

We have as proof both tickets of the luggage X 000000 and XH 0000000

After reading lots of misadventures of other customers,

- reading my rights as a customer
REGULATION (EC) No 261/2004 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL
of 11 February 2004
establishing common rules on compensation and assistance to passengers in the event of denied
boarding and of cancellation or long delay of flights, and repealing Regulation (EEC) No 295/91

- possible reactions to enquiries@oft.gsi.gov.uk. (if necessary)

- and going to court in ireland
http://www.courts.ie/Courts.ie/Library3.nsf/pagecurrent/C9A6DFDC008962218025721B00553F3B?opendocument&l=en

I can believe that a company where i and many friends, family are using for so many years wouldn’t refund our cost, especially when they are
in error, all documents were ok, doctor note was ok, my wife is only 30-31 weeks pregnant and you’re regulation allows flight until 36 weeks,
so i hope this was just a human mistake and that we still can fly ryanair in the future (with the new baby)
Refund
Flight costs 257.67€
Taxi costs 80€
We could cancel the hotel reservation, they understood the reason so lucky we had a refund of our deposit already.

so email immediatly
no answer
fax next day (received by ryanair) 5 days later still no answer

is there possibility that visa can block the paiment because there was no delivery of service?

thx

Gino and Christine